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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Frederick Coleman

May 25, 2023

5  out of  5 rating by Frederick Coleman
"A very thorough and detailed explanation and suggestions on everything very very helpful"

Jade Row

May 25, 2023

5  out of  5 rating by Jade Row
"These group of ladies are so wonderful and really go above and beyond to help their customers"

Edward Greer

May 22, 2023

5  out of  5 rating by Edward Greer
"The agent (Janet)Was very professional, helpful and patient throughout our call today. Thank you very much for the time we spent going over my auto policy today."

Russell Shimomura

May 22, 2023

5  out of  5 rating by Russell Shimomura
"Janet as always, best information and service!"

Stephen Craddock

May 19, 2023

5  out of  5 rating by Stephen Craddock
"Always very helpful and will explain things if I don’t understand."

T. Thatsall

May 19, 2023

5  out of  5 rating by T. Thatsall
"All I can say is every interaction has been an excellent customer service experience. Janet is amazing! She is very patient and goes the extra mile to ensure quality services are provided. I have been with Alecia Frances- Statefarm for many, many, years and now my children are receiving insurance services as young adult drivers. Kudos and much praise to all the staff!"

Kaymeisha Tarkington

May 17, 2023

5  out of  5 rating by Kaymeisha Tarkington
"She was an amazing agent, helped me get my own insurance on my vehicle"

Shannon Samples

May 9, 2023

5  out of  5 rating by Shannon Samples
"They are always very helpful!"

Felicia Holmes

May 8, 2023

5  out of  5 rating by Felicia Holmes
"Janet is amazing!"

Sandra Uzunma

May 4, 2023

5  out of  5 rating by Sandra Uzunma
"Destiny was so helpful and she helped explained my insurance package to me, thank you"

denise goff-moore

May 1, 2023

5  out of  5 rating by denise goff-moore
"Great knowledgeable information, personality, character, and attitude. Great business 😁"

Jasmine Brown

April 21, 2023

5  out of  5 rating by Jasmine Brown
"This agency has the best customer service EVER. Courtney is always so helpful! When I call it doesn’t take her long to address my concerns!"

Guy Rivers

April 21, 2023

5  out of  5 rating by Guy Rivers
"Janet and the whole Alecia Francis has treated be very well. I've did business with them for about 5 years now. Very professional and it feels like family doing business with them."

Loreal Jones

April 20, 2023

5  out of  5 rating by Loreal Jones
"I have been with Alecia Francis for years and they have always met my expectations. Rep. Courtney was a huge help to me. She was very professional, informative and courtesy. Courtney was knowledgeable about the process as well as products and quick with processing my request. I am pleased to be a customer of State Farm."

Marie Smith

April 19, 2023

5  out of  5 rating by Marie Smith
"I absolutely LOVE this office. I have been with State Farm since, well, actually since I was 8 yrs old and I am now 45. My parents got a life policy on me and when I got older, I stayed with them for my auto and homeowners insurance. Alecia Francis's office and employees are phenomenal. They are very nice and professional, but I have to admit that I only like to talk with Janet ( no offense to anyone else) but I just like talking with her. Janet is so caring and kind. She takes the time to help you no matter what you need. She genuinely cares about the customers and always asks about the family. She is always happy and cheerful and just has a great demeanor. She truly makes you feel like family and like you are super important. I have recommended several of my friends and family to this office. I can not say enough good things about this office or Janet. Thank you for all you do to make me feel important."

Roshida Belle

April 13, 2023

5  out of  5 rating by Roshida Belle
"Every time I call the office, I get excellent customer service. Janet is always helpful and patient. Thank you all very much."

Leticia Lee

April 12, 2023

5  out of  5 rating by Leticia Lee
"StateFarm is awesome, and my agent Courtney was amazing I am so happy about my insurance. She was very pleasant and very professional the chic knows her job. Thank you Courtney. Alecia was also amazing she makes you laugh and very professional as well. Alecia thanks for doing a great job. These ladies Rock!!! Call StateFarm and ask to speak to Alecia and she will connect you to Courtney in that order!❤️"

Pep Fillmore

April 11, 2023

5  out of  5 rating by Pep Fillmore
"Janet is great! I love talking to her she gives me a breakdown of information. I really appreciate it when she answers me when I call and she answers! Highly recommend her!!!"

Jasmine Benson

April 11, 2023

5  out of  5 rating by Jasmine Benson
"Janet was attentive and very helpful with making sure my policy was accurate and also updating me with any changes. It's a pleasure being with state farm they take great care of me."

Shanika Rambo

April 6, 2023

5  out of  5 rating by Shanika Rambo
"Service was awesome..Everything was done very professional."

Brenda Martin

April 3, 2023

5  out of  5 rating by Brenda Martin
"Janet is always pleasant, knowledgeable and goes above and beyond to make sure your needs are met."

John Fiscal

March 31, 2023

5  out of  5 rating by John Fiscal
"Super professional and patient."

Todd Darbyshire

March 30, 2023

5  out of  5 rating by Todd Darbyshire
"Always look after my needs quickly."

J. Shipp

March 29, 2023

5  out of  5 rating by J. Shipp
"Always courteous, helpful & Family oriented."

Jessica Espinoza

March 29, 2023

5  out of  5 rating by Jessica Espinoza
"It's always a pleasure working with this office!"