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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Wanda Shack

March 10, 2023

5  out of  5 rating by Wanda Shack
"Courtney was very professional, detailed and knowledgeable. Such a smooth transition. I’m very excited to be joining the Alecia Francis State Farm Agency as a customer."
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Dana Jenkins

March 10, 2023

5  out of  5 rating by Dana Jenkins
"I personally will like to say THANK YOU to LaChandra for all her hard work. Anytime I reach out to her about any of the services they offers she is ready to assist. Allow her to assist you!!"

rickey phanmanivong

March 10, 2023

5  out of  5 rating by rickey phanmanivong
"Thanks to Courtney for giving me the info I needed and helping me transfer my account from San Diego to Duncanville. Very knowledgeable, friendly, and helpful."

John Thomson

March 9, 2023

5  out of  5 rating by John Thomson
"Had a question about my policy and got a quick and helpful answer"

Brian J.

March 2, 2023

5  out of  5 rating by Brian J.
"I was very please with the handling of my auto policy today by Janet Adoue an agent with Alecia Francis State Farm office. She resolved my issue and gave me a few tips."

jen carpenter

February 20, 2023

5  out of  5 rating by jen carpenter
"Janet is always quick to answer emails and get us the information we need. We really appreciate her!"

Alexis Taylor

February 2, 2023

5  out of  5 rating by Alexis Taylor
"Courtney is absolutely amazing ! She’s super patient, professional, and helpful. Definitely would recommend doing business here."

Seliesha Burns

January 16, 2023

5  out of  5 rating by Seliesha Burns
"Janet at Alecia Francis’ State Farm is such a sweet soul. Always helpful, patient and knowledgeable. What she doesn’t know she finds out. She is pleasant and easy to talk to. I wouldn’t trust my insurance needs to anyone else."

Bob Meeg

January 10, 2023

5  out of  5 rating by Bob Meeg
"The way a State Farm agent should, knew exactly what insurance we needed was very pleasant to speak to like she knew us for years"


January 7, 2023

5  out of  5 rating by Darkness
"I'm gonna be saving more money and getting more bang for my buck. So I appreciate the patience with me an my many questions. 100 out of 10 recommendation."

Gwen Chamberlain

January 4, 2023

5  out of  5 rating by Gwen Chamberlain
"Momma knew her annual home insurance and six-month car insurance bills were due 01-03-23, but she couldn't find them. I drove her to the office and they looked up her policies. They gave me the amounts due, I wrote two checks, and she signed them. Office personnel were very nice and patient...momma did NOT wear her hearing aid and repeated herself. I very much appreciate that they were so respectful."

Saul Cisneros

December 30, 2022

5  out of  5 rating by Saul Cisneros
"Friendly and super helpful"

Katrina Webb

December 10, 2022

5  out of  5 rating by Katrina Webb
"LaChandra was a pleasure to work with. She was empathetic to my reason for calling. My husband had lots of questions, as did I, and not once did she make us feel rushed or sound impatient with us. This is what I look for in customer service! When you’re spending your money, you want to know what you’re getting in return and we got detailed explanations, valuable information and peace of mind."

Selah Dunn

November 25, 2022

5  out of  5 rating by Selah Dunn
"Friendly and professional, with great prices! Best decision I've made."

Heriberto Rebollar

November 22, 2022

5  out of  5 rating by Heriberto Rebollar
"Called in for Policy and received EXCELLENT Service from Courtney! Process was smooth and easy she did everything possible to help me and was able to get me an EXCELLENT price! Thank you so much Courtney!"

Lori Julian

November 18, 2022

5  out of  5 rating by Lori Julian
"Alecia Francis, State Farm Insurance Agent is well rounded and knowledgeable. Her Agency is very polite and courteous. She gave sound advice for the type of policy the nonprofit needed. Also, her agency supports community outreach. She is the proud sponsor of Friendship Is The New Pretty 2, INC, FITNP2 Vet Chat (Women Veteran Peer Support Group) for December. The organization is a 501(C)(3) nonprofit. Thank you for supporting our mission!"

Prince Blest

November 15, 2022

5  out of  5 rating by Prince Blest
"Alecia Francis was great she gave me a clear idea of my options and made the process exceptionally easy"
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Martinez Roadside

November 4, 2022

5  out of  5 rating by Martinez Roadside
"Alicia saved me alot on my commercial auto. Im grateful to have emailed her last night and have reasonable coverage today."

Esteban Delgado

November 4, 2022

5  out of  5 rating by Esteban Delgado
"Alecia was awesome! She did a great job at finding a insurance Policy best suitable for my needs. Thank you."

Mo 1906

October 27, 2022

5  out of  5 rating by Mo 1906
"Wonderful customer service!! Entire staff is knowledgeable, helpful and attentive to whatever is needed."

Lex Cluck

October 25, 2022

5  out of  5 rating by Lex Cluck
"Courtney is absolutely amazing! This is all new to me and she was very very helpful and explained everything to me. She even worked around my schedule due to impromptu meetings. I recommend Courtney for anyone and everyone who is looking for insurance because she will help walk you through everything and answer your questions before you get the chance to ask. She also even offered to help me out with other quotes if I had any questions concerning them. I will be recommending her to anyone I personally know who is needing help with this type of stuff. 10/10 recommend hands down 🙌🏼."

glenn majors

October 25, 2022

5  out of  5 rating by glenn majors
"Excellent job of answering my questions."


October 14, 2022

5  out of  5 rating by Danielle
"Great service! Quick and very informative. Courtney was very kind and helpful."

Lisa Hernandez

October 5, 2022

5  out of  5 rating by Lisa Hernandez
"Had to make changes on my Auto policy and I had the pleasure of speaking with Courtney. It was so easy and pain free she’s knowledgeable and really made it quick and enjoyable. I’m so thankful for her service and the entire State Farm team for taking care of me and my family’s needs. We truly feel like family. Thanks to the Francis State Farm staff."

Orlando Rodriguez

September 29, 2022

5  out of  5 rating by Orlando Rodriguez
"Awesome job of helping me with payment. Outstanding customer service"